Shipping policy

Processing & Dispatch

We aim to pack and dispatch your order as quickly as possible.

Processing time: 1–3 business days

Orders are processed Monday–Friday (excluding public holidays).

Orders placed on weekends or public holidays will be dispatched on the next business day.

You will receive a shipping confirmation email with your tracking link once your parcel has left our warehouse.

 

Shipping Locations

We currently ship to:

  • Australia
  • New Zealand

For other international locations, please contact us prior to ordering.

 

Estimated Delivery Timeframes

Delivery timeframes may vary depending on your location and courier demand.

Australia

Standard Shipping: 2–6 business days

Rural & remote areas: 5–10 business days

Express Shipping may be available at checkout.

New Zealand

Standard Shipping: 5–10 business days

Pre-order items

Items purchased during pre-order periods will ship within the estimated pre-order time frame provided on the product page. Shipping estimates begin once dispatch has occurred. 

Shipping times are estimates only and may vary due to courier delays, peak seasons or public holidays.

 

Tracking & Delivery Responsibility

All orders include tracking.

Once your parcel has been dispatched, responsibility transfers to the nominated courier provider.

If Signature on Delivery is not selected at checkout, the courier may leave your parcel in a safe location.

Māhuri Line is not responsible for delays or delivery issues caused by courier providers, including:

  • delays during transit
  • parcels delivered to incorrect addresses provided by the customer
  • parcels marked as “delivered” by the courier
  • stolen or uncollected parcels
  • delays caused by customs,weather or peak holiday periods

Please ensure your shipping details are correct at checkout.

 

Lost, Delayed or Damaged Parcels

If your order is:

  • severely delayed
  • missing
  • arrives damaged

Please contact us within 7 days of your parcel being marked as delivered.

We will assist you in lodging a claim with the courier provider.

In some cases the courier may require the customer to submit evidence directly as part of their investigation.

Shipping fees are non-refundable.

 

Public Holidays & Peak Periods

Please allow extra time during:

  • public holidays
  • peak shopping periods
  • seasonal weather events
  • courier backlogs

We appreciate your patience during these times.


Returns & Exchanges

Please refer to our Returns & Refunds Policy for full details.

 

Contact Us

If you have any pātai / questions about shipping, please contact us,

we’re happy to help and will respond during business hours.

Email: info@mahuriline.com